Whether you’re wanting to organize and automate your work, show your board more metrics, or just want to build better relationships, knowing the necessary information about donors, volunteers, and sponsors can determine how, when, and where to best engage. If you have not modernized your data collection with a Customer Relationship Management system, or CRM,…
Have you thanked your donors lately? Hmm… Those email solicitations might be causing more harm than good. If you’re not putting as much effort into thanking your donors and demonstrating the impact of their gifts over time as you are in asking for money, they might be less likely to renew. Then you’re left scratching…
After attending a truly amazing event and meeting some incredible people last week, I happened upon an article about a previously unrecognized condition that I believe I have: the Introvert’s Hangover. Its symptoms are similar to what one might expect the day after consuming more than a moderate amount of alcohol. It primarily affects introverts…
This is the third of a three-part post. You can also start from the beginning or check out Part 2. #2 Free Knowledge Users for Nonprofits Why? Knowledge is Power Salesforce is withholding Knowledge. The Power of Us Program doesn’t give nonprofit users access to Knowledge. Notice I’m being very careful to capitalize. I want all…
This is the second of a three-part post. You can also start from the beginning or jump a head. #4 Full Gmail & Google Calendar Support Why: Constituent relationship management is a farce without managing conversations A mysterious admin notification arrived last week. On September 15, Salesforce will be enabling some sort of Gmail integration in…
I’m on my eighth annual Dreamforce pilgrimage–excited for the new announcements that will define this year’s Salesforce User and Developer Conference, and while I won’t speculate about what the announcement will be, I will propose six enhancements or features that I would like to see incorporated into the Salesforce Foundation’s Power of Us Program. Let us know…
Let’s talk about the benefits of pooling organizational and technical resources, and working together to do more than one organization can alone. This has application beyond Public Media, and the three greatest benefits I see will be cost savings, higher levels of quality service, and a reduction of risk. And, there’s still plenty of room…
It’s hard to believe that April is here. 2015 has been moving unbelievable fast. One part of the rapid passing of time here at Buzzbold has been due to planning and thinking in preparation for the 2015 conference season. We’re focusing more on public media conferences this year, namely TechCon 2015 and PMDMC. And with Dreamforce 2015…
Just a quick note – Tomorrow, Wednesday, November 19th at 11:30AM, the St. Louis Nonprofit User group will be meeting at Nonprofit Services Center. Josh Aranda from Mission Matters Group has given the following teaser, and we’re sending everyone we can! This time around we are going to revisit reporting. Summary reports, Matrix Reports, Cross…
One can’t really over-emphasize how important the Salesforce admin role is in a nonprofit org. Not only are you responsible for the data and the quality of the reporting, but you have people who need you to show them the way, through your example, your service to them, and through the resources you share. Their perceptions…
