Privacy and Information Use Policy

We learn and collect information

Buzzbold is an information-forward company. We use a variety of search and relationship-based technology tools, learning as much as we can where we have access in order to give our clients the most complete perspectives on their digital presences as we can.

When we’re working as a service provider, the information we collect may include account names, passwords or other sensitive information, preferences and interests, contact data, geolocation information, API keys, form data, address data, trade secrets, algorithms, rubrics, or financial data.

We’re in an age where maximizing one’s use of information isn’t an advantage, it’s standard operations. We want to be real with you about what we do and what we offer. We operate on the expectation that all of our customers have read and agree with this policy. It affects you.

We collect data using multiple methods

We, and our third-party services, use web servers, logging, scripts, web browsers, apps, conversations, forms, beacons, cookies, embedded tracking, social media, and cloud-based customer relationship management services throughout our online communications systems. We may log interactions for reference. We collectively call all of our assembled information associated with businesses, people, use, or practices our “CRM and marketing” data.

We use the information we collect

First, we don’t sell your information to other parties. We use information we collect to better ourselves and our clients, and we want you to feel the same.

Not only do we collect CRM and marketing data for the purpose of improving our services, but for the purpose of developing expertise, providing services, teaching in these areas which we believe can be beneficial to our customers, and delivering targeted ads to help raise awareness about our offerings. In particular, we use collected CRM and marketing data for business automation, reporting, planning, and managing resources. Where possible, we create our own data associations with individuals and organizations in our internal systems in order to explore how online behavior can improve our operations.

We may use non-personally identifiable information or combined customer information for purposes of education or marketing when deemed appropriate.

Some relationships require us to act as an agent of the client in order to establish services from third parties, such as to integrate a website with Facebook or collect visitor traffic information with Google services. We do so in good faith, based on our understanding of client needs and expectation of beneficial outcomes. However, in order to work with Buzzbold, you must agree that these other services’ use of your information or your contacts’ information is largely outside of Buzzbold’s control and you will not hold Buzzbold responsible for any problems that may result. We would offer services to help you resolve any such problems.

We want you to be comfortable

Should you wish to have us remove your information from our systems, such as being removed from our newsletter lists, please use the link associated with the last communication, or complete the Contact Us form located at: https://buzzbold.com/#contact with details. Please expect identity verification requirements depending on the nature or complexity of the request. We reserve the right to decline deleting messages for legal purposes.

We use our security tools

We protect the information we gather. We use encryption, complex passwords, and API tokens to protect access to our CRM data and website data. Buzzbold.com and our cloud-based business information systems are encrypted and authenticated using RC4_128 or AES_128_GCM, with SHA1 for message authentication and RSA or ECDHE_ECDSA as the key exchange mechanism. We also use security software and firewalls to monitor and control our own web presences to stop denial of service attacks, brute force attacks, and a number of other widely used practices of malicious users or information thieves.

We work within the legal process

Buzzbold LLC is committed to protecting the privacy and security of our customers’ data. We will not disclose customer data to third parties unless required to do so by a legally binding process.

Response to Legal Process (Subpoenas for Customer Data)

1. Subpoena Requirement:

Buzzbold will only consider requests for the production of customer data that are accompanied by a formally issued subpoena from a court of valid jurisdiction. We will not respond to informal requests for customer data. Formal requests should be delivered in person or by certified mail to 6440 Lloyd Ave, Saint Louis, MO 63139.

2. Non-Voluntary Disclosure:

Buzzbold will not voluntarily provide a customer’s private information or data to a third party without a valid subpoena or other legally binding order.

3. Customer Notification and Objection:

In the event Buzzbold receives a subpoena for a customer’s data, we will follow these procedures:

Notification: We will notify the customer by email (to the individual who signed the most recent service agreement, and any additional legal contacts provided) within 10 business days of becoming aware of the notice, providing a copy of the subpoena. In cases where an additional legal contact is not designated or is the same as the contract signer, the Executive Director and Board President will also be notified.
Production Deadline: Buzzbold will wait a period of 15 calendar days from the customer’s receipt of the notification before producing the demanded materials, unless obligated to respond sooner by law. We will specify the production date in the notification email provided to the customer.
Objection: The customer is required to notify Buzzbold in writing no later than 15 calendar days from receiving our notice if they object to the production. Unless Buzzbold receives a timely, written objection from the customer, we will produce the requested information on the specified production date.
Notification to Requesting Party: Buzzbold will notify the requesting party of this policy and, if necessary, request additional time to manage to our internal policy’s notification and objection period.

4. Scope of Production:

The scope of any data production will be limited to what is explicitly and validly requested in the subpoena. Buzzbold reserves the right to argue that a request is overly broad or disproportionate to the needs of the discovery. Production will focus on customer data that we hold within systems we control (e.g., backups or internal CRM data) and will not include Buzzbold’s own private, internal information (such as sales data) unless specifically compelled by a court order. Conversely, Buzzbold will not extract information from customer-controlled systems or services (e.g., third-party accounts where we only have log-in credentials) without customer awareness, though we may provide support to the customer with the export or delivery of such data under the customer’s direction.

Questions? Contact Us https://buzzbold.com/contact-buzzbold/

Rev. 1.4 – November 2025