Ahead of the release
Release readiness
Salesforce ships three major releases a year. We review each one against your org, flagging retiring features and impacts before they reach your users.
Proactive Salesforce care · Partner since 2014
Salesforce managed services for nonprofits
Your Salesforce should be quietly handled by people who actually know nonprofits, so your team gets its time back for the mission instead of babysitting a system. Most vendors wait for something to break. We work ahead of it.
15
Years, mission-driven
100+
Organizations served
Highly
certified, Salesforce-wide
3
Salesforce releases a year
The problem
Get your team’s time back for the mission
Picture the operations director at a mid-sized nonprofit. Salesforce runs fundraising, programs, and reporting, but there is no full-time admin to run Salesforce. Maybe it landed on a development staffer who never asked for it. Every request sits in a someday pile, and three times a year Salesforce ships a major release that could quietly break the automations everyone depends on.
Most support vendors wait for your ticket, then bill you to fix what broke. We think that is backwards. Managed services for nonprofits should mean a partner who tends your org before problems surface, reviewing every release, watching for errors, protecting your data and configuration, and working alongside your team so the knowledge stays in-house.
That is the idea behind ourSupport & Training Success Plans: proactive Salesforce care built only for mission-driven organizations and the people who run them. You get a certified team that already knows your platform, your data model, and your sector, without hiring, onboarding, or managing another full-time role.
What's included
Proactive care, not break-fix
What ongoing care actually looks like, every month.
Before you notice
Exception monitoring
When a critical error fires in your org we see it, often before your team does, and we come to you with a solution rather than just an alert.
Never a crisis
Data & metadata backup
Automated weekly data backups plus continuous tracking of your org’s configuration, so an accidental change or a data loss never becomes a crisis.
Every quarter
Quarterly business review
A standing strategy session to align Salesforce with where your mission is heading: KPIs, vision, and a clear plan for the next quarter.
Without the hire
Fractional admin
Scheduled weekly admin time from a certified consultant who knows nonprofits. Expert capacity without the cost or risk of a full-time role.
Where you work
Slack Connect support
A direct channel between your team and ours. Ask a question the moment it comes up, right where you already work, with no ticket portal maze.
Every plan also includes the Buzzbold Success Hub, your portal for requests, resources, and visibility into the work. Plans are sized to nonprofit budgets, so you can start where you are and grow.
Still on NPSP?
We will keep you current
The Nonprofit Success Pack has not received new features since March 2023, when Salesforce shifted its investment to Nonprofit Cloud. NPSP still works, but standing still gets a little riskier with every release.
Our managed services team keeps NPSP orgs healthy today and helps you plan a guided path to Nonprofit Cloud when you are ready. No forced re-platform and no pressure, just a partner who makes sure the move happens on your timeline, on the Salesforce platform you have already invested in. See how we implement →
The difference
Why nonprofits choose Buzzbold
We have been at this since 2011 and a Salesforce Partner since 2014, long enough to have served 100+ nonprofit and education organizations and to know the difference between a generic Salesforce shop and a team that speaks grants, programs, and fundraising fluently.
Ongoing care is not a side business for us; it is our flagship. Here is where we part ways with most of the market.
- Partnership, not break-fix. Most providers wait for a ticket. We monitor, review, and prepare ahead of every Salesforce release, so problems get smaller rather than bigger.
- Nonprofit depth, not general-purpose Salesforce. NPSP, Nonprofit Cloud, grantmaking, fundraising: this is the work we do every day, not a vertical we dabble in.
- Outcomes and continuity, not hours. You work with a consistent team that carries your org’s history from one release to the next.
- Plans sized to nonprofit budgets. Modular building blocks you can grow into, not a one-size contract written for enterprises.
And we work with your team, not around it. The goal is that your staff gets more confident in Salesforce every quarter, not more dependent on us.
And when you are ready for AI
A well-tended Salesforce org is also the foundation AI gets built on. When your data and processes are solid, we can help you take practical next steps with Agentforce and beyond, additive to the Salesforce you already trust. See how we approach AI →
And if we're not the right fit, we'll say so