This role helps customers achieve business value and get the most out of their investment with Buzzbold. Drive increased value, retention, customer satisfaction, and growth.
At Buzzbold, the Salesforce Nonprofit Cloud Administrator is a consulting and implementation specialist working to help nonprofit organizations with digital transformation in pursuit of their strategic, fundraising, marketing, operational, and programmatic goals. This role helps customers build business value and get the most out of their investment with Nonprofit Cloud and complementary solutions.
As a Salesforce Administrator, you will be responsible for managing Salesforce instances and developing Salesforce integrations for Buzzbold clients. This includes supporting the entire organization, developing and supporting the CRM tool, and assisting with organizational processes. This role also troubleshoots with end-users to ensure the application satisfies their needs and keeps pace with changes in program operations, policies, and procedures.
This role has an extensive working knowledge of Salesforce and is quick to learn new processes and functionality. As a Salesforce Administrator, you should be capable of troubleshooting issues quickly and efficiently, providing training regularly, and communicating with clients regarding issues or integration questions. Salesforce is constantly evolving as such the Salesforce Administrator would be an avid Salesforce fan and eager to embrace new enhancements to the product.
This position reports to the Director of Customer Success. The System Administrator will facilitate development or authoring of user stories and acceptance criteria, configure and analyze Nonprofit Cloud, Experience Cloud, and/or Education Cloud implementations, develop and execute training plans, work iteratively with the customer and fellow project members, monitor project timelines and deliverables, prepare project reports, and provide ongoing support and maintenance.