Salesforce Administrator (Nonprofit Cloud)

Become a Salesforce Champion for Nonprofits at Buzzbold!

Do you thrive in a collaborative environment and want to make a real difference?

Buzzbold is seeking a passionate Salesforce Administrator to join our growing team. We empower nonprofits and educational organizations to achieve their missions through the power of Salesforce.

We have full-time and part-time positions available on a contract-to-hire basis.

What We Offer:

• Be part of a team with a stellar reputation built on excellence, dedication, and a commitment to teamwork.
• Champion the success of our customers throughout their Salesforce journey.
• Work remotely in a highly collaborative environment, interacting with internal teams (product, implementation, account management) and external clients.

Who We're Looking For:

• Someone who is growth-minded and enjoys continuous learning.
• A champion for inclusion who values the diverse perspectives of team members.
• A relationship builder who thrives on helping nonprofits achieve their goals.
• Someone who finds meaning in using technology to generate positive impact.
• A team player who wants to belong to an innovative and collaborative organization.

A Day in the Life:

• Provide top-notch support to our Managed Services customers.
• Analyze customer needs and develop effective solutions.
• Collaborate with internal and external stakeholders to resolve issues.
• Implement changes and fixes to keep customers satisfied.
• Manage scheduled services and maintenance for customers.
• Stay up-to-date on Salesforce updates and their impact on clients.
• Escalate project risks or issues to leadership when necessary.
• Manage workload for new clients.
• Document work processes related to Managed Services.
• Create demos and training materials (as needed).

Join Buzzbold and become a champion for positive change!

Customer Support Hero

• Manage customer requests (cases) and answer questions.
• Troubleshoot and fix technical issues.
• Resolve escalated customer issues quickly.
• Keep customers informed throughout the process.

Salesforce Savant

• Update customer systems with new Salesforce features.
• Train users on new features and ensure smooth adoption.
• Manage user accounts, security, and data quality.

Data & Reporting Whiz

• Maintain reporting tools for customer service.
• Prepare reports on customer progress and identify areas for improvement.

Solution Seeker & Innovator

• Identify customer needs and work with the team to find solutions.
• Stay up-to-date on new technologies and best practices.

Teamwork & Community Champion

• Participate in team activities and volunteer events.
• Embody Buzzbold’s core values of trust, inclusion, and growth.

• Salesforce Certified Administrator
• Minimum 18 hours per week
  • 3-5 days a week
  • Fixed hours between 8:00 a.m. - 5:00 p.m. U.S. Central Time
• Strong Salesforce product knowledge with 1+ years of Salesforce or comparable implementation experience 
• Nonprofit work or consultant experience
• Excellent time management skills and the ability to prioritize work
• Ability to demonstrate initiative and accountability
• Strong presentation skills and the ability to conduct thorough training with learning objectives
• Working-level knowledge of business-related software applications and services
• Write and communicate concisely reflective of Buzzbold’s value, voice, and tone
• Ability to design and implement new processes as well as promote process improvement and lead with best practices that facilitate user adoption.
• Located in the United States with flexible availability for work during Central Time, Monday through Friday.
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, flows, custom views, and other content of intermediate complexity.
  • Not required, but helpful: familiarity with Apex, Salesforce API, SOQL (Salesforce Object Query Language)

Products

• Configuring Fundraising, including gift types, gift designations, gift commitments, source codes, rollups, targets, segments, activations, and conversions
• Configuring Programs & Case Management, including programs, benefits, schedules, and care plans.
• Configuring Grantmaking
• Configuring Outcome Management, including performance periods, outcomes, indicator results, and impact strategies

Nonprofit Industry Common Components

• Configuring Actionable Relationship Center
• Configuring Dynamic Assessments
• Configuring Interaction Summaries
• Configuring Business Rules Engine
• Configuring Data Processing Engine
• Configuring CRM Analytics
• Configure Actionable Lists
• Configuring Action Plans and Document Checklists
• Configuring Timeline, Events, Milestones, and Action Launcher
• Configuring Record Alerts
• Configuring Interest Tags
• Building OmniScripts, Integration Procedures, and Data Raptors in OmniStudio
• Configure Document Generation

Salesforce Platform

• Configuring Person Accounts and Business Accounts, including Parties for Householding
• Using Scratch Org and Sandbox Source Tracking
• Configure Reports and Report Types
• Planning, Building, Testing, Deploying and Supporting Flow
• Configuring the user interface and experience, including Lightning Page Layouts, List Views, Validation Rules
• Configuring Users and Permissions, including Profiles & Permission Sets
• Configuring Sharing & Visibility, including OWD, Sharing Rules
• Configuring Security features, including password policies, session settings, MFA
• Configuring Service Cloud functionality, including support processes, assignment rules
• Configuring Email Templates, including planning folders and sharing
• Configuring Experience Cloud, including pages, components, menus, audiences, and CRM Content

Integrations

• Configuring ISV solutions for fundraising, data collection, marketing, scheduling

Preferred Qualifications:
Salesforce Nonprofit Cloud Consultant (or will acquire within 90 days of hire)

Buzzbold's tech stack:
Here are some of the tools you can expect to use. Familiarity is preferred but not required.

• Chrome OS (MacOS for specific roles)
• 1Password - Secure credential manager
• Buzzbold Success Hub (Customer Experience) - On-brand communications responding to customer cases with a sense of urgency
• Google Workspace - Install Salesforce for Gmail extension and ensure integration remains connected at all times. Proficiency in Google Docs, Sheets, Presentations, and other online collaboration tools
• Calendly - Coordinate and schedule availability and meetings to support sales and client relationship development
• Harvest - For time tracking, including billable time with detailed, customer-facing annotations, ensuring reported work conveys value.
• Slack - Maintain an online presence in Slack during working times and actively coordinate with team members in designated channels
• Salesforce Partner Community - Engage within the Salesforce Partner Community, actively involved with groups relevant to our business.
• Salesforce Partner Learning Camp - Keep up-to-date on completing training modules as they are released and relevant to your role.
• Visual Studio Code
• Salesforce Command Line Interface (CLI)