Project Manager/Business Analyst

We will not be accepting applications from recruiters. 

Do you want to be part of a growing team that works with nonprofits and educational organizations to further their missions and vision using the power of Salesforce? At Buzzbold, our growth is fueled by a reputation of excellence, persistence, quality, and dedication. This level of care requires that every team member is committed to working closely together to accomplish ambitious goals and stepping in to support each other's success and effectiveness. This remote position is highly collaborative, working both internally with products, implementation, and account management and externally with clients. 

We are seeking a Project Manager/Business Analyst to join our team! In this joint skills role, the individual will provide project oversight with an eye toward time/scope/budget while working closely with organizations to investigate business processes and requirements. This individual will be a key member of the delivery team, ensuring projects are kept within guidelines and synthesizing requirements for the technical team's use. 

If you are looking for:

• an opportunity to serve others by managing projects for nonprofit organizations and educational institutions
• a growth-minded role with an emphasis on continued learning & personal development
• participation in a culture that respects inclusion and input from all team members
• building trusting relationships with our nonprofit and education clients in order to help further their mission 
• meaning in the work you do using the power of Salesforce to help our clients expand their impact
• a desire to be a part of an innovative, collaborative organization where “everybody knows your name”

This is an invaluable position with varied tasks and responsibilities. A day in the life may include:

• consulting directly with clients via video or email on their timelines and project statuses
• developing clear project plans, budgets, & timelines for future projects pre-kickoff
• escalating project risks or issues appropriately to leadership 
• leading internal and external project planning and kickoff
• facilitating regular project team meetings with clients
• recording demos and helping to create leave-behind training materials post-project
• managing resources within and between projects to make the best use of project hours
• managing time to allow for hands-on Salesforce development and implementation 
• keeping informed on new technologies, methodologies, and tools relevant to nonprofits and NGOs
• maintaining consistent communications and reporting to the Service Delivery Manager on Project Statuses

Qualified candidates should be able to:

• create process diagrams from a set of User Requirements
• be tenacious about ensuring project timelines and status are accurate and up-to-date
• vigilant with assignments and eager to communicate with team members
• comfortable with calling out breakdowns quickly in order to maintain excellent levels of service
• committed to ensuring clarity and truth with project timekeeping 
• skilled at developing Salesforce reports to track project management metrics
• adept at budget information; comfortable with spreadsheets and calculations

Responsibilities:

• Understand the scope of work for each Project Implementation
• Define necessary resources to complete the Project and schedule capacity 
• Meet client promises while staying on budget
• Maintain budgets for each Project Implementation
• Escalate budget concerns to the Service Delivery Manager
• Manage tasks, milestones, status, and allocation of resources to meet the budget and timeline
• Establish a rhythm of meetings with the internal team to ensure the Project is on track and blockers are addressed
• Oversee consistent communication with customers and the internal team to ensure project delivery
• Establish a rhythm of meetings with clients for Project updates and iterations
• Design and participate in comprehensive end-user acceptance planning and testing
• Identify risks to Project completion and establish risk mitigation strategies
• Determine and maintain security requirements
• Transition the client to the Managed Services team when the Project is completed
• Identify gaps and capabilities for the emerging needs of clients and inform the Director of Business Development to explore additional projects
• Maintain and earn professional credentials, as well as complete educational/training assignments through Trailhead, conferences, or pursuing navigator specialties in Partner Learning Camp 
• Participate in team culture and community stewardship activities, including connecting with nonprofit organizations for official volunteering events
• Represent Buzzbold in a manner aligned with our core values of Trust, Inclusion, and Growth

Experience Requirements

• Strong Salesforce product knowledge with a minimum of 6 months of Salesforce or comparable implementation experience 
• Nonprofit work or consultant experience
• Empathy and interpersonal skills: Ability to empathize with customers, show understanding, and adapt communication style to suit different individuals. Excellent interpersonal skills to build rapport and establish trust.
• Problem-solving abilities: Strong analytical and problem-solving skills to identify root causes of customer issues and provide effective solutions in a timely manner. Ability to think creatively and handle challenging situations with composure.
• Customer-centric mindset: Deep commitment to delivering outstanding customer service. Proactive in anticipating customer needs and dedicated to surpassing customer expectations.
• Adaptability: Ability to work in a fast-paced environment and adapt quickly to changing priorities and customer demands. Resilience in handling high-pressure situations and maintaining a positive attitude.
• Excellent time management skills and the ability to prioritize work
• Ability to demonstrate initiative and accountability
• Strong presentation skills and the ability to conduct thorough training with learning objectives
• Working-level knowledge of business-related software applications and services
• Write and communicate concisely reflective of Buzzbold’s value, voice, and tone
• Ability to stay up-to-date with Salesforce technology and industry best practices, and share knowledge and insights with the team and the broader organization.
• Located in the United States with flexible availability for work during Central Time, M-F.

Preferred but not Required

• Experience as a Scrum Master
• PMP
• Salesforce Education Cloud Consultant
• Salesforce Nonprofit Cloud Consultant 
• Omni-Studio Experience
• Grants Management/Program Officer